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Question

I was directed here to open a support case.

  • May 23, 2025
  • 2 replies
  • 19 views

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Box Drive crashed on me.  Can't access any of my file through it.  Got message ...

 

"

Your logs have been sent successfully.

If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue."

 

Now what?

2 replies

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Hi Joseph, 

Welcome to Box Community and glad to assist! 

Let me create a new case and a member of our team will be in touch, please keep an eye out. 

Thanks for posting! 


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I was directed to create a support case in order to address a merging of my UT and Rutgers accounts. How can I open a support case to address this matter?