I want to cancel MFA, but I can't log in to BOX and the system administrator doesn't know either.

Question

About my colleague's account, not this oneMFA is no longer possible due to device lossI can no longer log in to BOX.
I don't even know the backup code for my account.
There was a similar post with the following answer,I don't know who my system administrator is.
"I have the similar question as above. One of our corporate user lost thier moible devise used for MFA verificatation. Is there any chance for the system administor to disable MFA to let this user to login? Later, he/she can enable FMA with thier new mobile devise. "
How can I cancel MFA?

community-manager · Answer

Hi there,Welcome to Box Community and glad to help!We'd love to help address your MFA issue. To do so, kindly open a support ticket here and someone will get in touch shortly.Thanks for posting!

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