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How do I cancel? The Cancel button is hidden... 

Hi there, 


Welcome to Box Community and glad to assist! 


Canceling a Business or Enterprise Account


Only the account administrator can cancel a Business or Enterprise account.


  1. Go to Admin Console > Account & Billing.

  2. In the Status field in the Account Information section, click Cancel Account.
    Do not see this option? Submit a ticket here.

  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.

  4. Click Permanently Cancel My Account to complete the process.

  • The account will cancel at the end of the service term.

The account owner or administrator will receive a confirmation email once the cancellation has been processed. 


If you need help directly from our cancellation team, please email us using cancel@box.com.


Thanks for posting!


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