How do I cancel? The Cancel button is hidden...
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Hi there,
Welcome to Box Community and glad to assist!
Canceling a Business or Enterprise Account
Only the account administrator can cancel a Business or Enterprise account.
- Go to Admin Console > Account & Billing.
- In the Status field in the Account Information section, click Cancel Account.
Do not see this option? Submit a ticket here. - A pop-up window will ask you to confirm your action. After affirming, click Continue.
- Click Permanently Cancel My Account to complete the process.
- The account will cancel at the end of the service term.
The account owner or administrator will receive a confirmation email once the cancellation has been processed.
If you need help directly from our cancellation team, please email us using cancel@box.com.
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