Yesterday, Sun., 2/16/25, I went to open some files and there where only a few folders showing on my Box Drive on my PC laptop. I restarted - nothing. I rebooted/shutdowned - nothing.

I then saw in my Microsoft file history, the last time I opened a Box file was on 2/4/25, however there are no files or folders in the Box "Trash" or on my desktop "Recycle Bin." I do not share my laptop nor these files.

I am in a quandary as to where the folders & files have gone. I have contacted Box customer support but since it is a "free" account they cannot help and have suggested I come to the Box Community for help. I also asked if I purchased an Individual Plan if they would be able to locatemy files (as I feel I am within the window of time for them to be permanently deleted but they were not able to give me guarantee without doing a prior investigation, which they are not willing to do.

I am hoping you may have some simple steps to help me or any suggestions. Should I go to a Geek Squad like service? I desperately need to retrieve all of these folders & files.

Thanks.