Hi - I'm getting this error when adding new Managed user :csv says :

Name,Email,Errors

N**** B*****,natalie@a********.co.uk,Email already used in a Box account but not associated with an enterprise

I then spotted this user in another users ‘External Users’ and deleted that instance of the name – but alas it is still complaining with the same error. Where can I go to find where this user is still hanging around on our enterprise ?

Help appreciated please.