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Question

Email Change

  • May 27, 2025
  • 2 replies
  • 7 views

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Hi, my name is Kate Barton, and I am a current Box user. I recently transitioned from a role as an intern to a full-time employee and as a result have a new email address. I would appreciate updating my account to the new address. Thank you. 

New email: [personal information–redacted]

2 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Kate, 

Welcome to Box community.

The steps for adding or modifying your email address are as follows:

1. Login to box.com
2. Go to Account settings (click the profile pic or initials located on the upper right corner)
3. Account 
4. Add a Collaborator or Link Personal Email 
5. Link Personal Email > enter the new email 
6. Confirm the new email
7. Go back to account settings and make the secondary email as primary and remove the original email.

I hope I was able to help you with your concern. Thank you for posting!


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

It worked! Thank you Ann