Hi Laura,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!

Hi Rona,

I am also facing similar issue, i have deleted the account permanently but still facing this error.

Thanks!

I got around this by reverting to the old design interface and creating the user, whereupon they were invited to join the enterprise

@Chris - That worked for me also.  Thanks!

Hello, I have the same issue. My user even deleted their account associated with the email I am trying to sign them up with. Please help.

I have also had this issue today, it looks like a bug in the new UI that isn't prompting the 'invite users to your space' for existing box accounts. Please fix and let us know when it is rolled out! 

I have also encountered this a couple of time trying to add them as Managed Users.  

I am having the same issue. Is there a fix yet?

I have the same poroblem.  What is the solution?

same issue here, how to fix?

I have this same issue. What is the fix?

Same problem.  Where is the resolution, Box?

I am having this issue as well, how can I add this user to our enterprise?

same issue here

Same issue... are you all able to post a public solution, perhaps the results of your email with the OP?

same issue here

Same issue here and do not see the option to revert back to old interface.  Seems like this is an ongoing issue with the interface for at least 6 month and have to contact support directly to get it resolved.

Message I received from support:
"Please disregard the message "Email already used in a Box account but not associated with an enterprise". You just need to click the save option twice. After your first click, a red banner will appear that indicates failure. Press the save button once more and you'll get the prompt that says "1 user added". Then, the user will receive an email invitation to join the enterprise."

Just found out from support if clicking the save option twice does not work, make sure your user's email address is all in lowercase and that worked for me.

Same issue here. Even after clicking the save options twice, it does not show the new user. How can I add a new managed user? 

Same here.  Please help.

Same issue. please help

Same issue - 

July 2024

Same Issue  July 31, 2024

Same issue here