Designate new email account as administrator

👋 Hi ​@AlexTorres10, welcome to the Box Community!

💥 If your goal is to release the admin’s email from a business account so you can assign that same email to a new Box account, you can process an email change. With access to the current admin account, please follow the guide below:

1. Log in to Box using the current admin account.

2. Go to Account Settings by clicking your Box avatar icon in the upper-right corner.

3. Add a new email address and verify it. Make sure this new email is not already associated with any Box account.

4. Set the new email address as the primary.

5. Remove the old email address from the account.

➡ For reference, see our support page: Login and Email Addresses.

For the new Box account, you can do the same if you wish to replace the admin’s email. Alternatively, the current admin can add you to the new account and then initiate an admin transfer.

➡ Please see: Transferring Admin Privileges to Another User for step-by-step instructions.

💥 If your goal is to change a managed user to admin on the current account, please proceed with an admin transfer.
 

💥 On the other hand, if you need to retain files you currently own, please submit a ticket to Product Support using the admin’s email to discuss migration.

Please let us know if you have any other questions or concerns. 😊