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Question

Custom Subdomain effects on authentication

  • May 23, 2025
  • 1 reply
  • 37 views

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Hi all,

If we configure a Custom Subdomain, will tenant users still be able to sign in via the regular account.box.com/login page, or will they be required to sign in via our tenant's Custom Subdomain? This topic is not explained in the documentation.

Currently, our tenant does not have a Custom Subdomain configured, and we need to clarify the effects in order to minimize user impact.
I already understand that configuring/changing a subdomain can affect custom sharing URLs, but we have already confirmed that none of our shares have custom URLs. Authentication is the only issue that is not clearly documented.

Thanks.

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!