I have repeatedly attempted to correct an error on Box's end that mistakenly shows that I have an overage in users on my account. This has gone on for years now and I get an email from Box every 2-3 months stating I'm in overage. Every single time, I send them a screenshot showing that I AM NOT IN OVERAGE, and the rep replies, "You are correct and your account is in good standing." However, I just read the new Terms of Service and Item 23.1 is highly problematic as it relates to my situation. I will not pay for an overage that does NOT EXIST. I communicated with a Box rep about 2 weeks ago (Shaymus O'Hearn) and he has not replied to me at all.
I need immediate assistance! Given how long this has been going on, my patience is officially depleted.