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Question

Cloud backup service

  • November 18, 2025
  • 2 replies
  • 9 views
H
  • HBOV
  • New Participant
  • 1 reply

Hello,
I’m experiencing a problem with the cloud backup service. When I download my files from the cloud, they appear in a much lower size/quality compared to what is shown on the website.

I would appreciate it if you could look into this issue and resolve it as soon as possible.

Thank you in advance,

    2 replies

    C
    • crenaud Box
    • Box Employee
    • 6 replies
    • November 18, 2025

    What cloud backup service are you referring to?  How are you uploading and downloading files to/from Box?

    H
    • HBOV
    • Author
    • New Participant
    • 1 reply
    • November 18, 2025

    I downloaded all the files and noticed that their sizes are different from what appears on the website. I had this issue in the past, and your team was able to fix it. I also deleted many files recently, so it's possible that they still appear or are affecting the backup.
     


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