Hi Mark,

Welcome to the Box Community!

This would be something our Product Support team would like to investigate with you and may require specific account information. 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Kindly check your email for details and updates.

Thanks for posting!

Good morning

I made a mistake when I set the account, the system took one of my email address but not the professional one. I cannot change ? is this because i am an a trial period?

and I also cannot find an help desk email address