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I made a mistake thinking I needed a subscription for this in order to access my photos that were sent by a company. Please cancel my subscription because I have no idea how to. Thank you!

Hi Carmina, 


Welcome to Box Community and glad to assist! 


Canceling a Business or Enterprise Account


Only the account administrator can cancel a Business or Enterprise account.


  1. Go to Admin Console > Account & Billing.

  2. In the Status field in the Account Information section, click Cancel Account.
    Do not see this option? Submit a ticket here.

  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.

  4. Click Permanently Cancel My Account to complete the process.

  • The account will cancel at the end of the service term.

You can also email us through cancel@box.com.


Thanks for posting! 

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