We are no longer able to add external access to folders. When we try to perform that function we receive
Collaboration invitations can only be sent to people within Enterprise error
I checked external access via the admin account and it has the right boxes checked to enable this feature. Any guidance on this is appreciated.
👋 Hi
You currently have an open case with our Product Support team, which is perfect, as your concern requires further troubleshooting with the help of our product specialists.
To recap, you were initially provided with steps on how to turn off the “Restrict External Collaboration” setting from your Admin Console; however, an error occurred prompting you to try again.
Your ticket has already been submitted to our specialists for review. Please keep an eye out for a follow-up email, as a team member will reach out to assist you.
We hope to have this issue resolved for you soon. 💙
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