I have tried many times to add a managed user but get : 1) User failed to be added. 2) Groups and folders selection, as well as user settings for existing Box users, will be available after the user(s) accept invite. Also a yellow circled exclamation point shows up near the submitted managed user email address, when clicked shows the message: Email already used in a Box account but not associated with an Enterprise. Please help. we are paying for 4 seats but can only use three until we can add this user. We will have to delete a seat if we cannot add this user.
Question
Can't add a managed user
Hi Debbie,
Welcome to Box Community and I'm here to assist!
We have created a new case and a member of our team will contact you through email, please keep an eye out.
Thanks for posting!
Hi Rona, I am also having the same issue. Could someone please contact me? Thank you for your assistance!
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