Skip to main content

I have tried many times to add a managed user but get : 1) User failed to be added. 2) Groups and folders selection, as well as user settings for existing Box users, will be available after the user(s) accept invite. Also a yellow circled exclamation point shows up near the submitted managed user email address, when clicked shows the message: Email already used in a Box account but not associated with an Enterprise. Please help. we are paying for 4 seats but can only use three until we can add this user. We will have to delete a seat if we cannot add this user.

Hi Debbie, 


Welcome to Box Community and I'm here to assist! 


We have created a new case and a member of our team will contact you through email, please keep an eye out. 


Thanks for posting!

Hi 360497915707 I'm having the exact same problem. Could someone please contact me? Best

Hi Rona, I am also having the same issue. Could someone please contact me? Thank you for your assistance!


 

Hello, we are having the same exact issue.  Can you please tell me the resolution?  Thank you.

Can someone report on what the solution was here?

Hello- we're also having the same issue with our new account.  Please advise asap.


 

Reply


Terms & ConditionsCookie settings