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Question

Box Sync Deleting Folders

  • May 23, 2025
  • 1 reply
  • 14 views

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I previously had box sync/drive. I removed it and deleted the folders from box off of my desktop. I would now like to sync with my Box account again, but when I try to do so, it starts deleting the folders and files out of box that I have deleted on my desktop. Is there a way for me to use sync again without it trying to turn my Box account into only what is on my device?

1 reply

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Hi Shelby,

Welcome to Box Community and happy to assist! 

Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

Thanks for posting!