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BOX SERVICE ACCOUNT CREATION TO CONNECT CRMSALESFORCE WITH BOX

  • May 27, 2025
  • 2 replies
  • 27 views

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Hi. I am trying to connect my CRM SALESFORCE with BOX, but I have to create a SERVICE ACCOUNT to do it.
(I attach an image with the error).

I am trying, but I don't know how to follow the steps, could you help me?
Thank you,
MIguel.

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2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Miguel, 

Welcome to Box Community and glad to assist! 

Sign in to Box Service Account

First, connect and sign in to your Box Service Account.

Note: If you don't have a Box service account, the Box Admin should create one as a managed user, for example boxforsalesforce@example.com.

Your Box service account should serve as an account used exclusively for managing the Box for Salesforce integration; it shouldn't be assigned to an individual user. This account:

  • "owns" the Salesforce content on Box,
  • makes API calls from Salesforce to Box for the entire enterprise,
  • and must have Box Admin or Co-admin level permissions, with Admin permissions to:
    • Manage users & groups
    • View/Edit users' content and Log in to users' accounts
    • (as needed) Edit Sign permissions/settings for your company
  • Box recommends this account have unlimited storage, as this represents the integration's storage allotment.\

To get started with Box for Salesforce, please see this helpful article. 

Thanks for posting! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi.
How can I create the BOX SERVICE ACCOUNT? 
My user is the ADMINISTRATOR of my BOX environment, but I don't know how to do it.
Can we organize a Teams to be able to have remote assistance so we can create it between the two of us?
Thank you, Miguel.

https://meler.app.box.com/

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