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Box Drive Py2app Start Error

  • May 27, 2025
  • 1 reply
  • 8 views

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Box Drive latest version on my Mac can't start with py2app error. When running Box app in the terminal, it splits out this error:

Traceback (most recent call last):

  File "/Applications/Box.app/Contents/Resources/__boot__.py", line 161, in <module>

    _run()

  File "/Applications/Box.app/Contents/Resources/__boot__.py", line 84, in _run

    exec(compile(source, path, "exec"), globals(), globals())

  File "/Applications/Box.app/Contents/Resources/bfd_main.py", line 11, in <module>

    from box.patch import ctype_util_patch

  File "box/patch/ctype_util_patch.pyc", line 11, in <module>

  File "desktop_utils/os_utils.pyc", line 7, in <module>

  File "_distutils_hack/__init__.pyc", line 88, in create_module

  File "importlib/__init__.pyc", line 126, in import_module

  File "setuptools/__init__.pyc", line 10, in <module>

  File "_distutils_hack/__init__.pyc", line 88, in create_module

  File "importlib/__init__.pyc", line 126, in import_module

ModuleNotFoundError: No module named 'setuptools._distutils'

2024-04-30 09:14:29.922 Box[4044:54138] Launch error

2024-04-30 09:14:29.922 Box[4044:54138] Launch error

See the py2app website for debugging launch issues

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Binh,

Welcome to Box Community and happy to assist! 

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

At this rate, please get in touch with your internal helpdesk team for assistance. 

Thanks for posting!