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Question

Box Drive Issue

  • June 20, 2025
  • 1 reply
  • 322 views
C

I use Box Drive with Mac OS and recently not all my files show up in Finder.  When I search I can find them, but only some folders appear in finder, not the complete list of all of our Box content.    I want to know if there is a way to reset this so everything appears in Finder. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • June 20, 2025

    Hi ​@CSeville, 

    Welcome to Box Community! We’ll guide you access your Box files locally with these easy steps. 

     

    To get this sorted out, please manually reset your Box Drive Application: 

    1. Quit Box Drive if it is running.
    2. Download and open the Box Reset Tool zip file.
    3. Open the Box Reset Tool from the Downloads folder.
    4. Click Reset. 
      • You should see a prompt stating “Box Drive reset successfully”.
        MacOS_Box Drive_Reset Successful.png
    5. Open Box from your application folder and log back in. 

    Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

     

    Once you restart Box Drive, you can review any archived unsynced files and either upload them manually or delete them to free up hard drive space.

     

    Additionally, make sure you’re running the most recent Box Drive version. 

     

    Hope it works! In case, the steps above didn’t resolve the issue. You can reach out to the Box Product Support team by submitting a support ticket here. 

     

     

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