Box Drive is taking up disk space

Hi Regan, 

Welcome to the Box Community!

I understand you are having issue with Box Drive taking up your storage disk space and may have thought about changing the cache location to save spaces. 

Box Drive currently does not allow changing location of where it stores its app data or cached files. 

If you would like to clear up some disk space, you can try "Logging out" of Box Drive:

• Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

To log out on a Mac:

1. Navigate to the search menu by going to the menu bar and clicking the Box icon.

• Alternatively, you can use the keyboard shortcut Ctrl + Option + Cmd + space.
• Click the gear icon, and from the list that displays click Log Out.

Thanks for your post and hope you find this information helpful!

Logging not remove the cache from my local hard drive, how can I remove it?

Hi Regan, 

If you have tried logging out of Box Drive however the issue with the app taking up most of your storage continue to persist, you may consult or submit a case with our support team to help look at this issue. 

Hello. None of what is described here is my problem. I have used Box since 2013. I obtained a new iMac with 500 GB storage; 16GB RAM. When I installed Box it installed all of the files from 2013 to September 2021 onto my hard drive rendering my computer useless for working with large files. The Box folder is using 325.67 GB of my disk space. The worst part is I (nor my university's technicians) can seem to delete or move any files from it or figure a workaround. During the move/delete process it appears to remove/delete when I log in again the files return. What is even more problematic is when others upload to the shared folders, I have been getting a message saying something to the effect of cannot sync, download in process. Now with the latest operating system updated this morning, I received this message: "Disk clean up complete! Good news! All of your Box Sync content was saved to Box and cleaned up. This restored Zero KB of your disk space. All of your content is available in your new Box Folder. This is a brand new computer bought by the university specifically for me to complete a project that contains large files. I am the project director. HELP!!!

I am having major trouble with BOX Drive all of a sudden. It is downloading all files to my hard drive for some reason.  Everything was working until about 24 hours ago. I do not use BOX Sync for this very reason and I sure as hell dont need to use BOX  if it is going to function like DropBox and take up space on my computer. this is ridiculous. please fix this ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am on deadline, please fix this ASAP. it is eating up all my hard disk space for some f-ing reason. why!!!!!

BOX Drive is not acting like a drive it is acting like Sync. fix this now!!!!!!!!!!!!!