BOX Drive failure occurred

Hi ​@RTA, 

Welcome to Box Community, and seems that you’re having trouble accessing your Box contents in the file explorer. 

To regain your access to your contents in the local Box folder, please follow these troubleshooting guide: 

• See if you have fully removed Box Drive in your machine. 

IMPORTANT
Any content in your Box Drive desktop location that has not yet successfully been uploaded to Box is deleted from your machine during the uninstall process. Be certain all of your content is uploaded to Box before proceeding. 

1. Quit Box Drive
2. Uninstall the application in the Control Panel.

Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
To view hidden files and folders in Windows:

1. In the Windows taskbar, open File Explorer.
2. At the top of the File Explorer window, click View.
3. In the View menubar, click Options and select Change folder and search options.
4. At the top of tthe Folder Options window, click the View tab.
5. In Advanced settings, check Show hidden files, folders, and drives.
6. At the bottom of the window, click OK.

To remove all traces of the Box Drive application from your machine:

1. Go to C:\ProgramData\Box and delete the Box subfolder.
2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

If you do, please reinstall your Box Drive application here. 

In case you  persist, you can manually reset your Box Drive application. 

Hope it works, and please let us know how it goes. 

Thank you for the advice.

I implemented the above method, but I was unable to resolve the issue.

Are there any other solutions?