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Question

Attachments not saving in BOX folder

  • May 23, 2025
  • 2 replies
  • 32 views
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Hello,

I have a Power Automate flow which saves all the email attachments to a Box Folder.

The flow works when I am connected to BOX via my credentials. However it is not working when we are connected to BOX via my customer's credentials. He has the same permissions as me.

I am not seeing any errors in the Power Automate.

Any help is appreciated.

Sridhar

    2 replies

    C
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    Hi Sridhar, 

    Welcome to the Box Community, I'm happy to help!

    I see that you are using a third party app to save email attachments to your Box folder. Since this integration was developed by a third party, we have limited knowledge on how the integration works, thus I would recommend to reach out to Power Automate developer for support.

    I apologize that I can't help you directly here, but I can at least get you pointed in the right direction.

    Thanks for posting and let us know how we can be of help.

    All the Best, 

    C
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    Hi France,

    Thanks for the message.

    I have contacted Power Automate Support.

    Sridhar

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