I am trying to add a user but it says the email is already used in Box but not associated with an enterprise. How do I add them to my group?
👋 Hi
The error message you're seeing means that the user you're trying to invite already has a personal Box account associated with that email address.
To add this user to your enterprise, please follow the steps below:
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After receiving the initial error message “1 user failed to be added,” you can ignore it and click the Save button again. Saving a second time will initiate the invitation process.
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An email invitation will be sent to the user, along with a notification in their Box account indicating they’ve been invited to join your enterprise account.
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Once the user accepts the invite, they will be rolled into the enterprise.
➡ For more details, you can refer to this support article:
“1 user failed to be added” Message When Adding Managed User
Looking forward to great results! 🤗
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