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Hello,


I need to add a user to our company account plan but I am getting the error stating "Email already used in Box account but not associated with an enterprise".



 

Hi Maria, 


Welcome to Box Community and glad to assist! 


You're likely to get an error while adding a personal free user. This serves as a reminder that you're adding an existing Box user. 


Here's what you can do. 


  • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

For more details, please see this article. 


Thanks for posting! 

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