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The domain of the company email address has changed.

Existing Box users want to continue using their old domain account.

Will adding a domain solve this problem?

Also, please tell me how to add a domain.

Hi there, 

Welcome to Box Community and glad to help! 

Note that adding a managed domain consists of three separate tasks:

  1. Add the domain and get a unique code (also known as a hash).
  2. Create a new DNS record for the domain with the unique code.
  3. Validate the domain.

Get the complete instructions through this article. 

Thanks for posting! 

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