Hello, I am new to Box and I am trying to add a managed user, keep getting this error message: "Email already used in a box account but not associated with an enterprise". The person states they may where sent a link from another entity box account to view a folder. How do I get this person access to our box account?
Question
Access to Box account?
The error message indicates that the user's email is linked to a personal Box account. To resolve this, the user can either change their primary email address Home | First Progress in their personal account or join their personal account to your enterprise. If their personal account isn't important, they can create a new account with a different email and add it to your enterprise.
.
Hi Rachel,
Welcome to Box Community and glad to assist!
You're likely to get this error while adding a personal free user. This serves as a reminder that you're adding an existing Box user.
Here's what you can do.
- Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.
For more details, please see this article.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.