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Question

Access to Box account?

  • May 27, 2025
  • 2 replies
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Hello, I am new to Box and I am trying to add a managed user, keep getting this error message: "Email already used in a box account but not associated with an enterprise". The person states they may where sent a link from another entity box account to view a folder. How do I get this person access to our box account? 

    2 replies

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    The error message indicates that the user's email is linked to a personal Box account. To resolve this, the user can either change their primary email address Home | First Progress in their personal account or join their personal account to your enterprise. If their personal account isn't important, they can create a new account with a different email and add it to your enterprise.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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    Hi Rachel,

    Welcome to Box Community and glad to assist! 

    You're likely to get this error while adding a personal free user. This serves as a reminder that you're adding an existing Box user. 

    Here's what you can do. 

    • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    For more details, please see this article. 

    Thanks for posting! 

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