2-Step-verification

Question

I have a user I support who has an account with Box and is suddenly being presented with a prompt to enter 2-step verification.  She never had to deal with that before.  She can't even log into her account to set up 2-step verification.  How can I open a support ticket to help recover her account or get 2-step verification disabled?  Thanks.

community-manager · Answer

Hi Sabrina,Welcome to Box Community and glad to assist!We encourage the affected user to open her own ticket that way Product Support could address her 2FA issue.Thanks for posting!

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