Support Forum

I need to set up 2 factor authentication to use Box on Chrome or Firefox it seems. I cannot login without it taking me to that page. I tried to setup up on edge, where I can log-in, and I get to the point it is generating a QR code for me to scan but none ever appears. Please advise.

Extremely slow download speeds - would like to resolve very quickly DJ

Can I access the developer console from Business Starter to create custom applications?Also, even when uploading via API, is it correct that the upload limit for a single file is 2G?

HI, I have a free version of BOx,  I have uploaded a new version of a file and need to acces the older version of it. If I upgrede today, will that particular file have a file version? Which formule do you recommand if it was only for that particular file and never again?

Trying to password protect a shared link but I keep getting this notification: Certain settings may not be available for this item due to permissions. I do have these files watermarked and we will share them with collaborators that are going to be Previewers only but I would still like to password protect it.  How can I do this and if I need to update settings please let me know which ones to modify. Thanks in advance, KA  

Hello, when syncing users from Microsoft Entra, the correct email adress is used as primary email adress in box. When the email adress is changed in Entra, the new email adresse becomes a secondary email adress in Box. We would like to have the new email adress as the primary email adress. How can we change that? We didn't see anything in the Entra and Box Admin settings. Any help is appreciated. Thanks and kind regards Dirk | IT-Servicedesk Banijay Germany  

How do I remove BOX from my C: drive and point it to another drive?

Good morning, We have created a new user and they are not receiving the new user email. We have added and deleted the new user multiple times with not success. I have reached out to our IT company and they are not seeing an email from Box to the new user. Please advise. Thanks, Sandy

I would like for the support team to check my email and make sure I didn't have any bounced emails that triggered me being blocked by Box.  I have not received email notifications since Thursday and it is vital that I receive them.

I am the admin. I do not have (or want) access to the user's email. I need to force a change to the user password to lock them out (but they could be rehired), which is why I don't want to delete the account. I could change the email, but it is a different domain, and appears to be blocked. What can I do?

I selected a starter account and was charged $600.  Why?  How do I request a refund?

I have had a large corporation share a document with me via box.com. I am unable to view this document without an account. I created a free account and still can not download the file. there is not a customer service number anywhere. 

Hello!  I cannot access shared link

Hi,  My box account (was in trial period until end of day today) got billed and my credit card got charged. I have cancelled it now and changed the account type to free plan. Can you please refund the amount as the account was deactivated before the trial period ended?   Thanks Senthil

Hi, When I go into my folders it will say that there are 3 files, and when I go in the folder I only see 1. Can you explain why there are missing file or the number of files in a folder are misrepresented?  

I am on a business plus account. Under my "Account Settings" It's showing 7.8MB used out of 10GB. Box advertises that Business Plus account has unlimited storage. Why is it showing 10GB limit?

When I open the app, I get the blue title screen for several seconds, then it just minimizes itself. If I try to access it again, the cycle just repeats. I have a large amount of files stored locally, so I’m wondering if there’s some sort of memory issue? I have the latest iOS and app.

Showing 7.2 GB used but only 5.5 GB really used. Thank you for the help.

I have a user I support who has an account with Box and is suddenly being presented with a prompt to enter 2-step verification.  She never had to deal with that before.  She can't even log into her account to set up 2-step verification.  How can I open a support ticket to help recover her account or get 2-step verification disabled?  Thanks.

Hi everyone! I have a 10gb basic account, with a 6.3 gb folder. There is nothing in the trash. However, it tells me that the used space is 7.8 GB. What can I do to fix it? Thank you!

I have a question about which upgrade plan enables me to perform more tasks. especially sign section. i currently have a limit to send Sign.

I need to access documents from my job and need a password to do so, however, my profile says I do not have a password. When attempting to create one, I get the message, "There was a problem changing your password."  I've cleared my cookies and cache and still cannot change it.   Can someone please help me out?    Thank you

My link is publicly available to anyone who received the link. I tried to remove the link expiration, but it will still come back with link expiration with next day expires. How can I remove the link expiration setting? 

When I log into my account it asked me for a 2 step verification from authenticator.  Then when I go to authenticator the code does not work.  It does not send a code to my email then asks for a backup code that I don't know what that would be.  This is the first time this has happened.  Please help.

Hello, I am trying to figure out how to reset the MFA phone number we have set up as the phone number is no longer active. I can't login to account to change the phone number.