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Cannot change password when signed in through Google.

  • May 23, 2025
  • 1 reply
  • 12 views
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I need to access documents from my job and need a password to do so, however, my profile says I do not have a password. When attempting to create one, I get the message, "There was a problem changing your password." 

I've cleared my cookies and cache and still cannot change it.

 

Can someone please help me out? 

 

Thank you

    1 reply

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    Hi Tracy,

    Welcome to Box Community and glad to help! 

    Please change your password by using these steps. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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