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I need to access documents from my job and need a password to do so, however, my profile says I do not have a password. When attempting to create one, I get the message, "There was a problem changing your password." 


I've cleared my cookies and cache and still cannot change it.


 


Can someone please help me out? 


 


Thank you

Hi Tracy,


Welcome to Box Community and glad to help! 


Please change your password by using these steps. 


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.

Hope it helps! 

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