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Hi everyone!

I have a 10gb basic account, with a 6.3 gb folder. There is nothing in the trash. However, it tells me that the used space is 7.8 GB. What can I do to fix it?

Thank you!

Hi Pedro,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!

Thank you very much Rona

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