Skip to main content
Question

New User

  • May 23, 2025
  • 1 reply
  • 21 views
C
Forum|alt.badge.img

Good morning,

We have created a new user and they are not receiving the new user email. We have added and deleted the new user multiple times with not success. I have reached out to our IT company and they are not seeing an email from Box to the new user.

Please advise.

Thanks,

Sandy

    1 reply

    C
    Forum|alt.badge.img

    Hi Sandy,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting! 

    Terms & ConditionsAccessibility statement