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I am the admin.

I do not have (or want) access to the user's email.

I need to force a change to the user password to lock them out (but they could be rehired), which is why I don't want to delete the account.

I could change the email, but it is a different domain, and appears to be blocked.

What can I do?

Hi Joan,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!