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Question

Used space is wrong

  • May 23, 2025
  • 3 replies
  • 14 views

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Showing 7.2 GB used but only 5.5 GB really used. Thank you for the help.

3 replies

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360497915707 are you able to help with this? Thanks.


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Hi Chris,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Hope it works!


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And it's happening yet again. How has this bug not been fixed yet? Please reset my data, claiming that I've used 6.5 GB but I only have 5.88 stored