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Question

Missing Files

  • May 23, 2025
  • 1 reply
  • 55 views
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Hi,

When I go into my folders it will say that there are 3 files, and when I go in the folder I only see 1.

Can you explain why there are missing file or the number of files in a folder are misrepresented?

 

    1 reply

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    Hi Tiana,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Hope it works!

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