Support Forum

All of my photos and videos are gone! Somebody better explain this to me asap!

I created a new folder in an existing folder. The new folder inherited the permissions from the older folder but id like to restrict access to only the new folder I created and not the folder it sits within. How can i do this? I do not want people browsing other folders up or down the line, just the folder level i created.

Hi, I have absolutely nothing in my storage and I guess I have it full. Help me please

created an oauth app with readwrite files scope and also ticked the make api-calls using the as-user header but when trying to use this header for admin consented app im getting 403 error:error="insufficient_scope", error_description="The request requires higher privileges than provided by the access token."

My business plan has unlimited storage.I have three users. I am unable to store data more than 1TB. In admin console storage allotted shows unlimited.

Trying to open an account

I deleted my account by mistake and would like to restore it.email address:Date and time of deletion:Thank you.

I am having difficulty opening files in box. In order to open them I need to download the documents. Please let me know if you can support me with this issue  

How much upload and download volume do I can reach before you start limiting my upload and download speed?"

I have tried to integrate bubble.io with Box. Made some mistakes and deleted the app to start over. Now I can't add the public key because it 'is already in use'. How do I reset this?

Hi there, I having an issue adding a new member and got a message saying "Email already used in a box account but not associated with an enterprise." How can I get this person added? ThanksDougal

Please help restoring the correct storage amount for my box drive - thanks! 

When I enter the @ symbol in an open document, users do not populate. I am able to use the function in comments in the Activity window when viewing documents that are not open, but when I open the document, the @mention function no longer works. Can someone help me resolve this issue?

Hi, When trying to upload zip files less than 1.5GBea into a folder, we're getting 'account storage limit reached'. Despite having a Business Plus account. I was under the impression we are meant to have unlimited storage, can a support team member please assist?   Thank you. 

We are finding Canvas unreliable - often coming back to a Canvas several images just have spinning yellow circles or have shown up in the wrong places altogether. This has happened with multiple collaborators at different locations.  Has anyone seen this and/or found a solution?  If we can't solve this we'll have to go back to Miro or some other solution.

In my box, it shows 7.0 out of 10.0 storge used.  But no files in my account, I deleted everything.  Please restore my box.

I cannot log into my box.com account as it is requiring the 2FA authentication code.  I have never set this up and need access to my box immediately.  Please help!

When trying to load a canvas I get this error message "Error loading Canvas" and nothing loads.   Using Google Chrome Version 119.0.6045.199 (Official Build)

Hi there. I’m looking for a way to download a watermarked file using the API with a viewer user.I saw the platform docs mentioning that when using a user with Viewer access level to download a watermarked file, you need to first open the file for preview and then the download becomes available. How can I do the same thing using the API instead of the UI? Is it possible to create a zip file containing this watermarked file?

Hi, i'm unable to restore file as store is full even if I deleted everything from Box. Please help to run the script. 

This is a reoccurring issue.  Could this be resolved?  I have very few files, and nothing in my trash, but my account shows its 9.8GB out of 10GB.  

Dear Box Support, Hello. Can you please run the script on my account that allows for an updated and accurate measurement of the storage being used? My account is currently counting previously deleted files (that have also been deleted from the trash) against my limit. Thank you for your help! Evan Peck

Can someone at Box support please reset my Storage. I deleted files but still show 90.6 GB out of 100GB used . Other times this has happened, support had to run a script to correct problem.

keep getting this message when trying to find files sent by client