Support Forum

Hi,  I've deleted files and my storage still says I'm using 9GB even though I'm using less than 1 GB. I need the storage access ASAP.

Hello. I tkae frotos from box on my iphone 14. Some of them arent syncing to my PC. Please help!  

Please tell me how to use it. When you register as a new user, you will be registered as an administrator user. I want to register as an external user. Even if you delete the administrator user and try again, it will be registered as an administrator user again. Please tell me how to register as a new external user.    

Apparently my Box Desktop app (MAC) got corrupted and had to get restarted. In the process, my storage went from ~47.5GB to 4.8GB. How do I get my files back? For some reason I'm not allowed to open a ticket. Very annoying.

Mircrosoft Azure Exam  link is not available when clicked on link

When sending an invite to a folder I have received "cannot send. Deactivated user" but when checking with the intended recipient they have no idea why this would be the case as they had never used box previously. 

Trying to add a new user but they are not receiving the setup invite emails.  We have checked our spam and email servers but no sign of the email coming in at all.

Unable to complete the installation. getting this error when trying to open the service 

I cannot log in using 2FA due to a new phone number

Can MFA be added for a user using the free version?

I've tried templates and, from scratch, a simple workflow to notify someone when a new document is uploaded. It says the fields aren't completed, I'm 100% sure they are. Workflow is titled. Everything is there.

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account? 

We are sending and receiving files to and from customers via BOX, but some customers have reported that they are unable to log in to BOX. We have received reports from some customers that they are unable to log in to the BOX. If you know how to solve this problem, please let us know. The following is the sequence of events leading up to the screen. Invitation mail is sent when the customer starts using the BOX→The customer sets up registration information from the URL in the invitation mail→When the customer tries to access the BOX login screen to start using the BOX, the screen shown in the attachment is displayed. The screen shows "A confirmation email has been sent," but when we checked with the customer, he said he had not received any BOX email other than the first invitation email. Referenced URL https://support.box.com/hc/en-us/community/posts/11554242014867-%E7%A2%BA%E8%AA%8D%E3%83%A1%E3%83%BC%E3%83%AB%E3%81%8C%E5%B1%8A%E3%81%8B%E3%81%9A-%E3%83%AD%E3%82%B0%E3%82%A4%E3%83%B3%E3%

I recently upgraded from a free account to an Enterprise account so that my organization can take advantage of the better security features. I am the account admin and yet I am unable to classify folders that I create. I am listed as the owner of these folders but I keep getting the message, "You do not have permission to edit Classifications for this item. Contact the owner or co-owner for assistance." 

Hi, Is there a way to change the settings for a single folder to not sync the file to the devices that have Box Drive? We have a large folder that we don't need to sync with any devices, but just keep it for downloading the files when needed. Not sure if there is a better practice for doing this.

My account only has less than 1GB of items in it but you say I have almost 8GB. Can you please fix my account.

I need to unlock an account. The account is "we've redacted this information" 

Dear Box Support, Hello.  Can you please run the script on my account that gets an updated measurement of the storage being used?  It's counting previously-deleted files against my limit.  Thank you!      

I'm reaching out on behalf of someone on my team that was locked out of their Box account (as of yesterday). In order for her to meet urgent deadlines, we need to disable the 2-factor authentication for her Box account as soon as possible, so she can regain access to our files.

I have an enterprise level account and BOX won't let me sync any more files to cloud, I have been searching and found something about bandwidth limit, where can I see in my account if I reached the month bandwidth limit?

I am unable to download any Excel file from Box. I get a "read only" option and also states "locked by other user". I've used box for years with no issues, so this problem just started within the last week or so. 

Our team went into our folders this morning and all of our folders were erased. Nothing was in the trash. After a few minutes everything started to slowly return but not sure what caused this 

I have reviewed 10,000 files and am down to 800 files that I want to move to a different file structure.  I have the source location number of the file.  What is the easiest way to use the system to move these files into the new structure without having to find and then drag and drop to new folder?  

Hi, I accidently deleted files from my trash folder. I  click restore from trash folder but I don´t see muy files anyway. Is there any way to recover them? 

My Box drive has stopped syncing today.