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Question

Unable to download Excel files from Box folder

  • May 23, 2025
  • 1 reply
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I am unable to download any Excel file from Box. I get a "read only" option and also states "locked by other user". I've used box for years with no issues, so this problem just started within the last week or so. 

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    Hi Jim, 

    Welcome to Box Community and glad to help!

    Upon checking your Box account, it seems that you're only working on your shared folders. Kindly reach out to the file/folder owner and ensure you have access to "download" the file/folder. 

    Thanks for posting!

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