Support Forum

I have tried to make my Box folder online only, as shown by the picture below. However, it's still taking space in my device. It doesn't change whether I tick "Online only" or "Make available offline only".How do I resolve this? I want the files in this folder to only be available online, and not take up space in my machine.

I found the matrix comparing Business and Enterprise accounts, but is there a matrix that includes the Lite/Free accounts? Or a full list of the features?

Would like to switch domain from thestep.com to mossa.net

Box says it is 100GB full but all folders are only 40GB. The bin is empty. Please help us use our full storage space

My Friend is not able to get the Confirmation Mail for Box and hence I am creating a ticket on behalf of him. I have added the details below: Mail ID : data redacted Display Name : Edward Tanedo Kindly support inorder to receive the Confirmation Mail to activate the account.

Hi, My account received a notification to contact billing. All of my files have been deleted. Can you please open a support ticket. This is for a company account. 

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Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account?  Thanks Sid

This should be a simple process.  Why make it so difficult? My account profile lists collaborators and it's easy to add and delete them.  Why is there no option for reducing seats?  Shouldn't the collaborators listed be reflective of the users of the account?  Some of our staff are no longer with the firm.

Hi, I have been trying to integrate box with salesforce. I was able to add it as a component in two record pages, unit and case but when I want to create a new folder I get an error message saying Folder for the request cannot be created/found.Please check configuration.   Is there anything I am missing in terms of configuration?   Can someone please explain me how to fix this?

My company is able to still login but our files are not showing up. Sure Box is working on the current issues. Please notify once the troubleshooting is completed.Thanks

Switched companies the 1st of the year and set up folders then did file request and know unable to see folders or uploaded information. Thought maybe somehow was being done through the old company, however, was still able to log-in and the folders and info are not there. Sent the file request links in e-mail and used the link a couple times to test, but still unable to locate.  

A colleague who I have added several times does not receive an email to create an account or change password. I read that there may be a problem with a suppression list. can you contact me

Our files are unavailable

I believe the space usage on my account isn't correct, can you please check it out ? Thanks

A conta atingiu o limite máximo de 10 GB e não estava sincronizando mais. Realizei o upload de aproximadamente 7 GB no HD externo e apaguei todos os arquivos antigos da conta, porém o armazenamento ainda se encontra cheio.

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When I try to sign onto my Box account, the webpage shows the following message: "This page isn’t workingapp.box.com is currently unable to handle this request. HTTP ERROR 503" Please help ASAP.

On Friday (3/22) we observed a few FTP uploads failing. The failure's were logged as: Caused by: java.io.IOException: Unable to determine system type - response: 530 Access denied. On Friday, we were able to re run the uploads using the same credentials about five hours later, and the files uploaded successfully. This morning and yesterday morning (3/24 and 3/25) we had more uploads fail with the same error. The error persisted on retry. This is behavior we haven't observed uploading files to your servers via FTP. Is something at Box affecting recent FTP uploads?

My old Box account has been deactivated for some reason and the email associated with it <data redacted> is no longer an active account.  How do I reactivate my account?  Thank you.  David Bloom

Hello, there ! I'm in charge of IT relationship. One of my colleagues has registered BOX system propely and could upload the excel file at the end of last year. However, now she can not upload any files, she can only see folders. Besides, I was looking for her name on collaborator's list, but her name was not appreared. Could you tell me how to slove it ? I'm looking forward to hearing from you soon.   Naruko

When I login to box I'm only able to access a folder and files that a vendor set up years ago. I am unable to access my own company's files. How do I navigate between various company folders?

I am currently trying to arrange for the transfer of admin rights to our Box account. The notification states that the process is waiting on verification, but the person to whom we want to transfer the admin rights has not received any notification. Can anyone suggest what we should do? Who needs to verify?

I can't upload anything to Box despite being on the Business Plus plan with unlimited storage. Deleting items and reducing my current storage size does not resolve the issue.

Hi - I've recently downgraded my account to the free tier and deleted just about everything, but my account says that I'm using 25GB of 10GB available.  There's no way that's the case with just a handful of small files in my account.  Please advise.  I've seen elsewhere that there's an admin script that may be required to correct this. Thank you, Lou G.