Support Forum

there is no box icon on Mac top tool bar. And I don't know how to log out and log back in on box drive because I can't get the icon back. 

box support has got to be some of the worst online.   I've submitted a case 3 days ago and zero acknowledgement.  Clearly says the executive team does not care of mid-market, only enterprise.   The directions for SSO does not need to be so difficult, plenty of other web apps have clear self-service directions.

I am working with someone that has recently moved to a new company and they would like to change the email address associated with their individual acct. We are not seeing how to make this change.

Hi, I have a business account with unlimited storage, but I'm unable to upload files larger than 6MB. Could you please assist me in resolving this issue? The total storage currently in use is 58.3MB. Many thanks in advance, Mélanie

Good Morning, A staff spell check is not auto-correcting by itself on box microsoft word documents. Is there something that needs to be done for this to work automatically?   

I am being charged for a service that I do not want!!!!!!

We're getting "storage full" errors on even very small files. Can you please help asap? Thanks, Angela

Hi, How can I get a new QR code to set up the authenticator app for Box? I cannot provide the 6-digit code when it is requested during login since the app was deleted and re-installed from my phone and I do not know how to re-create it in the authenticator app. Kindly help, thank you.

Hi, I want to upload and download the file. I just want to know which type of file upload is best whether the SDK File upload or Chunked data file upload using BOX API.  I just want to know in detail about the Chunked data and SDK File upload.  I just want to know the pros and cons of the chunked data file upload using API and SDK File upload including the limitations.  (Most properly I will use the .NET SDK) Can you please refer the link for further use. Thank You,

Hi, I am unable to create a password in settings and therefore can not get into a folder that was shared with me. I am also unable to change my password since I do not have one created. The IT team asked me to submit a request to unblock my account. Thank you, Anna

クレジットカードの有効期限が近づきましたので、新しいカード情報を登録しました。お支払方法の「メイン」に登録情報が表示されれば正しく登録されたと認識してよいですか？

I get a "New Problem Item" at start up  "two items could not be updated" Where can I find out which files its having problems with?

1. Is this the only way to reach support at Box? Posting on a community board? 2. I need to change one of the editors on our account to the owner. How do I do that? 3. I am trying up upload a file and am getting an error that "the account storage limit is reached" yet I can see that I have only used 11.2G of 100G.  Please help. Thanks. 

ブラウザでログインしてもBoxDriveが開かず、タスクバーのアイコンもグレーのままです。再インストールを行おうとしてもアンインストールができません。

We have subscription of Box and want to restrict user can access Box from Company VPN only. Please help

I did not complete set link expired

We'd like to allow users to edit and view files but not download content from Box.  What is the best way to do this at the user level?  

Why do my intune and box accounts need to be match? Box is for personal use and intune is related to my work organization. Please fix as I am unable to log into my box account.

Hi! I have a client who wants me to back up ALL the files on an old Ubuntu 14.04.6 LTS system to box.com. It's a headless server (no gui) and they need every single file. There's about 850 GB across 1,948,569 files in there.  The largest file is only 2.4 GB. There are a few directories with a large number of files in them. The biggest count is 457,703 files in a single directory. They say they have unlimited box.com space and do not want to setup storage with another provider. I'm not sure I can run the box cli on this version of linux, and from what I've read, it doesn't seem like it would be appropriate for something this big. I feel like FTPS would be the right thing (for box), but I can't login to it from my personal account.  Any suggestions would be appreciated. Thanks!

I am trying to add a user that has already created a box account with our company email to our managed account. How do I do this?

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account? 

My disk usage is not correct. I have deleted all my files, but it still shows as 40.9 of 50 used.  

Our company is using Box with hundreds of users (both managed and collaborators) but there are two accounts with the following email that couldn't receive any email from Box, no matter shared folder invitations or password reset emails. I already made sure there was no email restriction on our side. Please help us with this problem: Thank you!

Hello Getting exception "Request timed out" yesterday and today on all files attempting to download using Box C# client var stream = await client.FilesManager.DownloadAsync(BoxID); Integration has been in place since 2020 Can access Box.com UI fine and download files too. Thank You!

I can login but can't access files necessary to do my work. I was just in BOX yesterday and this issue came up this morning. I CANNOT work without access to the files. Please assist.