Support Forum

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

First, I apologize for the unnatural English as I am not a native English speaker and used DeepL translation. I am unable to upload files from the Box web interface and tools using the .Net SDK.I do not use Box Drive (nor do I plan to in the future). The error message is as followsThe API returned an error [TooManyRequests | x0zvdshorrxxvo85.] rate_limit_exceeded - Request rate limit exceeded, please try again later To avoid getting caught in the rate limit, I stopped all access to Box, and after a short time, I tried to upload only once, but this error still occurs.I have tried uploading files manually from the Box web interface, but manual uploads also fail. What I can do: - Create a directory-Create directories-Delete files-Upload a new version of the file. What it can't do-Upload files I don't know why uploads are failing.Please let me know how to fix this problem. Thanks in advance.

Hi,   Im hoping you can help. I have deleted many files and removed from trash but my box drive showing as full. Is there anything I can do to fix this? Kindest Regards

For whatever reason, the Box Drive app doesn't seem to be working. It prompts me to log in on a browser, and after I've tried to log in on browser, it does not redirect me to the Box Drive app. It will get stuck on a "Launching Box Drive..." screen or take me to an error screen that says "temporarily_unavailable" or it continues to log me onto Box on the browser but not the Box Drive app. I've tried uninstalling and redownloading the Box Drive app multiple times, but I keep running into the above issues. Please help🧎🏻🧎🏻🧎🏻

I am adding my voice to the CHORUS of people complaining about the new version of BOX and the INTUNE error - I don't use INTUNE - Never have - so why are we all getting this error message?

I need help setting up two factor authentication.

Hi, I've deleted all of my files - over a month ago - and Box still says it's full. Unsure how to proceed, this is confusing.

In the admin overview I see that downloads are happening from abroad. For example from America.They are all .xlsx or .docx files.I would like to know how I can prevent this. Because the policy for our company is that people are not allowed to download from abroad.

Users are getting an error for the netsuite integration when they try to sign in through the NetSuite box content tab:There was an issue with the Box SuiteApp. Please refresh and try again. If the problem persists contact your NetSuite Administrator

Currently, we have 5 licenses due to a mistake.Please change it to 3 licenses.

I have my own computer. I don't connect with a company or network. My Box has disconnected twice now in the last month or two. It is extremely scary, because I panic thinking I lost my important files, before I realize it is Box not connecting to the files online.  I download Box again and it then it has to update.  Is there any easier fix to prevent this malfunction.

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Usage count is wrong in my accout.  I've read the article "Storage Usage Or File Count In My Account Is Incorrect".  Please run the script to fix the problem.

This is a _Fail_ for box,  not to have a direct chat or email link for ENTERPRISE customer support. The only option is to post on the support forums??? This does NOT help get our issues fixed! Where is the actual way to submit a request!  

We are attempting to setup SSO in our BOX sandbox environment similar to our production environment. Although we have taken the exact same steps to setup SSO with our identity provider (okta), we are receiving an error in regards to our metadat.xml file with a link to "contact Box User Services." Please let us know what we may perform differently to properly setup SSO in our sandbox environment.

How can I write protect certain folders on BOX ? I want to clean up for my team and make a brand new folder structure for the team to use - however keep the "old" structure in an write protected archive folder to avoid new content to be uploaded in the "old" structure - however still readable for reference 

Hi!   I’m having trouble saving documents in Box. It keeps saying I have insufficient permission. This just started a couple of days ago. Can you help me?

To add or modify domains in your account, contact support to open a ticket" but you cannot open a ticket nor is there any way to contact support. Help! In Business Settings 

Hello,  Can the script to correct the amount of storage used be run, please? I'm showing 8.6 gb used, when I have around 25mb of files. Thank you. 

Hi, I'm integrating Box with Bubble and I deleted my Box app and tried to associate my Bubble account with a newly created Box app. But I'm getting a "public key already in use" message despite having already deleted the previous Box app. Am trying to get in touch with someone at Box Support to either reinstate the deleted app or help remove the public key from Box's system. Bubble doesn't allow me to create a new public key for my app so that is not an option. Any help would be greatly appreciated. Thanks.

I cannot get access to files that have been shared to me because I think my account hasn't been confirmed.

I have a deleted member who needs to be added as a user in our Box account. 

I used to have the option to open an Excel file from my desktop without downloading the Box Tools app. I want it back! What is the workaround without having to download the app (not particularly interested in using the online version of Excel either). 

We have an org wide issue with Box for Salesforce. Every morning users get an Invalid Login Credential error, they reset the salesforce association in Box and reauthenticate to fix this temporary for that day. 

I receive the same message: