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For whatever reason, the Box Drive app doesn't seem to be working. It prompts me to log in on a browser, and after I've tried to log in on browser, it does not redirect me to the Box Drive app. It will get stuck on a "Launching Box Drive..." screen or take me to an error screen that says "temporarily_unavailable" or it continues to log me onto Box on the browser but not the Box Drive app. I've tried uninstalling and redownloading the Box Drive app multiple times, but I keep running into the above issues.


Please help🧎🏻🧎🏻🧎🏻

Hi Jericho, 


Welcome to the Box Community!


I suggest that you try manually resetting Box Drive to see if it will resolves the issue. Below are the steps for Windows:


To reset Box Drive on Windows


  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.

  2. Ascertain whether any files exist in C:\users\\USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\\USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

  • You may need to show hidden folders to see \AppData.

  • Delete this folder: C:\users\rUSERNAME]\AppData\Local\Box\Box.

  • From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.

  • Restart the Box Drive and follow the prompt to log back in.

Instructions for Mac can be found here: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 


I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. Support is just an email away.


Thank you for posting!

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