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Question

temporarily_unavailable error after downloading Box Drive on Mac

  • May 23, 2025
  • 1 reply
  • 11 views
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For whatever reason, the Box Drive app doesn't seem to be working. It prompts me to log in on a browser, and after I've tried to log in on browser, it does not redirect me to the Box Drive app. It will get stuck on a "Launching Box Drive..." screen or take me to an error screen that says "temporarily_unavailable" or it continues to log me onto Box on the browser but not the Box Drive app. I've tried uninstalling and redownloading the Box Drive app multiple times, but I keep running into the above issues.

Please help🧎🏻🧎🏻🧎🏻

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Hi Jericho, 

    Welcome to the Box Community!

    I suggest that you try manually resetting Box Drive to see if it will resolves the issue. Below are the steps for Windows:

    To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    • Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    • From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    • Restart the Box Drive and follow the prompt to log back in.

    Instructions for Mac can be found here: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. Support is just an email away.

    Thank you for posting!


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