Hi, identical situation here

it seems there's a problem since few days, and my Box saying that my storage is full, but it's not true

At this time, I didn't find a solution and can't sync my data, that is a big problem over my workflow :/

Hi JP,

Welcome to Box Community!

The data storage in your account has been cleared up and it should now display the correct storage space.

Thank you for posting!

Best,
Ann