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Question

I deleted all of my files but it still says Box is full?

  • May 23, 2025
  • 2 replies
  • 14 views

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Hi, I've deleted all of my files - over a month ago - and Box still says it's full. Unsure how to proceed, this is confusing.

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi, identical situation here

it seems there's a problem since few days, and my Box saying that my storage is full, but it's not true

At this time, I didn't find a solution and can't sync my data, that is a big problem over my workflow :/


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi JP,

Welcome to Box Community!

The data storage in your account has been cleared up and it should now display the correct storage space.

Thank you for posting!

Best,
Ann