Support Forum

I need help changing my account to my company's account. 

2-Step verification isn't working anymore. please advise. 

Can anyone help. On the Mac when I put files in the Box App, this then syncs with the web and shows the files there. If I delete any of those files from the Box App on the Mac they disappear from the web. If my machine crashes and I loose all the data, how will I get the data back?

Hi, tried for quite a while and failed to get anywhere. I'm changing my domain name provider and need to change my account email accordingly. Tried adding a second/back up email address but verification notification email fail to appear. Looks like others have had difficulty with this. Please could it be updated to ~:<personal information-redacted> many thanks  regards Tim

Anyone have this issue.

i started a chat session but it disappeared. i've created two templates and added the fields a recipient is to fill in. When i send the form, the fields are no longer there and the recipient has to add them manually. how do i keep the fields active from the template to the recipient? thank you

Hi,    In the past support has been able to run a script to accurately reflect the actual storage useage. Can you please do this to this account?

I have problem about Storage. I deleted almost data but still show BOX full. Please check and help me.

deleted folder

When trying to share a folder with a client, Box keeps overwriting the client's email address with just the client's website.  I'm unable to share the folder, very frustrating.  Here's what happens.  I input the email address: <personal information redacted> Box rejects that, and overwrites it with: website.com which doesn't work!! How do I get rid of the autofill?  

I was sent a link to box.com that expired before i could confirm my email for verification purposes. I need a new link sent to do this.

We need support to assist with resetting our account permissions. We have two seats active on our account and we are only using a combined ~20GB of storage, however, we ALWAYS run into the following warning: "Running out of storage? Your account currently allows you to store up to 100.0 GB of data. Upgrade your account to get unlimited storage."Please asset with resetting account permission in order to allow access to the level of service we are subscribed for. Thank you in advance.

Hello, I'm considering BOX for using in my company but I can only find info about Online Only mode for Windows. Does it exists also for mac? tks

When I log into Box, the main search bar at the top is missing. This has been like this for about a week. How can I get it fixed please?  Thanks E

I'm the admin and I need to change it to another person

Hello Can you check my total space count? I think is wrong. Thanks

Hello, I'm a co-owner of the BOX study folder for few years but recently I lost opportunity to add any new users to the folder, when I try to share the folder link, I'm getting an error "There was a problem while completing your request. Please try again." Same issue continues few days already. Please help to resolve it.

We need to change the account owner as the account owner is no longer with the company.

I am trying to get access token through API, for that I first need to hit this url https://account.box.com/api/oauth2/authorize I have also given a redirecturl, with my client id and client secret, it is supposed to return a code and that code is required by this url endpoint https://api.box.com/oauth2/token to generate access tokenISSUE:When I hit the request it opens the browser and gives this error  There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: redirect_uri_mismatch It also sometimes open my account dashboard on url https://account.box.com/ and dispalys an errorOops! We can't seem to find the page you're looking for.

Hi, a colleague deleted a folder that I no longer have access to, and I think they might have done so more than 30 days ago as it's not in their trash. Is there any way to retrieve things from longer ago?

I signed up for the free account and am now being charged.  I need this refund back please, I do not intend to use Box, I have no need for this and only signed up to retrieve documents from a client. <personal information redacted>

My box account says that I am out of space but looking at all my folders, it seems the count is inaccurate. My storage is empty, ther is no files at my profile Nikola

ログインの際に2段階認証の認証コードを求められますが、設定した覚えもなく、 自分のどのデバイスにもコードは届きません。解決策を教えて下さい。

6 digit code from authenticator app is not accepted. I get a response that it has 'expired' each time. a reset and new code continues to result in the same issue.

I have a new phone. How do I set up Authenticator again please.