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Question

error message when attempting to accept the terms

  • May 27, 2025
  • 1 reply
  • 10 views

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When I first log into box.com, it's asking me to accept the Terms of service. When i click the "agree" button, I get an error message. See below:

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1 reply

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Hi Kara, 

Welcome to Box Community and glad to assist!

If you're getting an error accepting the folder's terms of service. Can you troubleshoot using the steps below? 

  • Updating your browser to the latest version.
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Restart your machine. 

Hope it helps!