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Question

error message when attempting to accept the terms

  • May 27, 2025
  • 1 reply
  • 8 views

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When I first log into box.com, it's asking me to accept the Terms of service. When i click the "agree" button, I get an error message. See below:

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1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Kara, 

Welcome to Box Community and glad to assist!

If you're getting an error accepting the folder's terms of service. Can you troubleshoot using the steps below? 

  • Updating your browser to the latest version.
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Restart your machine. 

Hope it helps!