And when I try to use e-mail to complete MFA, it shows my e-mail is invalid......( see below)

Please help.

Hi Jessica, 

Welcome to Box Community and glad to assist! 

In order to get it to work, can you follow these troubleshooting steps and try again? 

• Updating your browser to the latest version


• Clearing your browser's cache


• Using Box with an alternate browser, computer, or network. 


• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)


• Temporarily disabling any plugins/extensions in your browser


• Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
  
  • 
    Chrome, Edge, Firefox, Safari
    
  
  

Hope it helps!