Support Forum

  昨年９月に作成したファイルのリンクを開けようとしたら下記表示となる。 削除した記憶がない。どうなっているのか教えてほしい。 https://smm-g.ent.box.com/s/7fdh6lsxffxt5whlmsq7ynu4iebvzhx1 「この共有ファイルまたは共有フォルダのリンクは削除されているか、使用できません。 この問題が誤って発生していると思われる場合は、所有者にメールで連絡するか、Boxサポートまでお問い合わせください。」

We are getting below error when user are running Salesforce flow which creates Box folders. This error is not coming when System Admin user is running the flow. We have checked all the field/objects permissions. Could you please help us resolve this error or find the root cause?   An Apex error occurred: System.CalloutException: You have uncommitted work pending. Please commit or rollback before calling out Thanks Deepak

Each time I attempt to create a new folder I am getting a message that says, "There was a problem completing your request.  Please try again."  This has been occurring for several days. If I attempt to change an existing folder's name, it says, "You may only use alphanumeric characters and some symbols for folder names."  Any ideas how to troubleshoot this?

Is there anyway of using AWS S3 as the source for all data and Box as the frontend? I guess we could shuttle across, from Box to S3 but an unnecessary step and overhead? We have a a CRM pushing data to S3 but have contractors that would benefit from only seeing the documents at the folder level.

Hello.We are using the business plus plan.Is it possible to set up SAML integration with Microsoft EntraID on the business plus plan?Also, is it possible to set up a domain with onmicrosoft.com domain?A custom subdomain is required for the SSO configuration on the EntraID side, but on what screen can I view the custom subdomain?Please answer.

i cannot receive email(confirmation and invitation...etc ) from box. i would like check my email address if it is on suppression list.  

I received a new invitation, but the invitation email has not arrived. Could you please check if these email addresses are on the suppression list? If they are, please remove them. Here are the four email addresses: <personal information-redacted>

I created my account using Google sign in. I am told to make a password in order to access a folder that has been shared with me but it keeps telling me that I cannot set up a password and I cannot make a new stronger password. Please help.

I am trying to open files and they say that i need to add extensions to my ipad safari but it takes me to the App Store and there is nothing like that. I already have the latest app. Then i tried on office 365 on adobe and not working. FINALLY it says that i dont have the latest adobe but i have a brand new one from office 365 and employer. Help me please.

We had the person who set up our company account leave and their email was deactivated. We have a lot of data and want to keep the Box account, but we need to change the email of the account administrator, without any access to the old email account. How can this be done? BTW, where is the link to the support chat?

Hi Box, After removing files from my free account the free storage space is showing the incorrect amount free. please check and fix. thanks.

権限ですか？

I don't use box, but I provide support for my clients who do and they're saying that they noticed this week they're unable to select text in box previews anymore - they just want to be able to copy text out of box documents (docx) and paste it into another application we use, but they're saying that now whenever they try to highlight, they just get a comment box, which I have tested and verified happens on my end as well. Is there any way to allow them to select text without the need to open the file in word? We want to avoid opening it in word because they have to copy small snippets out of lots of files all day, and the ~10 seconds to open each document really adds up over time.

Hello,  My colleague and I are having issues with authentication because our organization recently changed the organizational email address and discontinued the old one that was linked to the authenticator app that is approved by our agency (linked via QR code) now does not work for box authentication. Please advise.  

Hello Box,   I have the Box app on my Android and I have two issues with it.   I upload a video to Box to use as a video in a social media post done via my Android phone1. I can not upload it directly from the Box app in Android to ie Instagram.   You can do this in Google Drive. Open video in Google Drive app, click on the 3 dots, select Send a copy and then select Instagram.   You can do this in Dropbox. Open the video in Dropbox app, click on the 3 dots, select Share, select Export a copy and then select Instagram   You can do this in OneDrive. Open the video, select share, select Send a copy and then select Instagram.But you can not do this in Box. Not to my knowledge. Why?   2. I can't find any of the videos I downloaded from Box on my Android. The images shows up, but when downloading an image I get to select where to save it. On videos I don't. Why?   Rb

We have an external user that needs to be moved to managed.  <personal information-redacted> is a user i am trying to add as managed and it says she is already a external member.

Hello Team ,I want to reset the token and refresh token for my box user and the problem is i only know the BOX_API_KEY BOX_API_CLIENT_SECRET I dont have any other info about the user . How can i reset the token and refresh token for this user ?

Hi Box, After removing files from my account the free storage space is showing the incorrect amount free, please check and fix. thanks Diana

I am unable to complete the installation of box drive on my mac. After installation, when I open the box application, I am prompted to log in using a web browser. After logging in, box drive does not start and box is not listed in the Finder menu. OS:14.3 (23D2057) Please some one help me!

Hi, I'm trying to upload files since a few days ago and I'm getting the error full storage notification. Please help me out to solve this issue. 

I contacted Chat but the articles they keep referring me to does not seem to answer my questions.  A few problems I have: 1) When the email goes out, it specifies that "my email address" has requested a signature but I want to change that so my name appears instead of the email address.  I've followed the instructions in artilces but it does not fix it 2) when I add a recipient tosend a document to, when I go to send another document to that recipient, the recipient is not in the list anymore.  It disappears once I send a document.  How do you keep the reicpient on the list 

Good afternoon community, we are trying to block box accounts from our corporate network, so we decided to block account.box.com domain and addresses and just allow our corp.box.com , issue is, while logging via Okta at some point of the relay it passes through account.box.com and ultimately blocks access to both, what would you recommend to block box personal accounts while allowing a corporate account? thank you

keep getting the "oops! we can't seem to find the page..." msg. Please someone HELP!!!  These are very important wedding photos. been trying to rectify this for well over a month and a half.  

Hello, We are trying to change our app URL in the box app gallery. It was created using the initial name given during the testing of the app and now the app's name has been slightly modified. How or where do we get this done?  Thanks.