Support Forum

Hi, my account details are showing 10Gb used but yet details on the Snapshots folder only shows 882Mb. Would you please run the script to fix, thank you.

Someone recently tried to upload some big files to my account. They received a 'Storage almost full' or some such message. 1. How come I didn't receive an automated notice about this? 2. Why is there nowhere in my account info listed, what my storage limit is?  I can see what I've used (something like a little over 500GB) but no information about the storage capacity/limit of my account?! Duh! Come on guys & gals, get it together!

  I am hoping you can help. I have deleted many files and removed from trash but my box drive showing as full. Is there anything I can do to fix this? Kindest Regards

We just got our firms box.com account set up and our employees have exisiting accounts, how do I move them to our new account, they are currently using their work emails. We don't want to lose files and be on all one enterprise. 

Hi,  this is a follow up issue based on recommendation within ticket #3111496. The team members still face the issues to upload files on box. Please find examples in attached document. Based on the information displayed within our business account, there should be still around 25 GB free. Please kindly check for further resolution.  

I only have around 4.9GB of files in my box but it is showing 40GB. I deleted everything in my trash as well and it isn't fixing itself! I see a bunch of posts with this problem. Is there a way I can do this without needing support to correct it? Kind of a problem when I'm uploading files here on the daily and it won't upload because of a false storage full problem. Please please please fix or I'll have to use a different cloud storage. 

Please help to fix this issue, I deleted all my content and emptied trash a week ago already. Thanks.

PLease remove user from email suppression list.  He is not receiving confirmation emails and I have checked proof point and MS quarantine.

Hi there. Could you please run the script to reset my storage limit? I have uploaded 5.46GB of data, however my storage limit is 9.8GB out of 10GB, supposed to be 4.535GB space available. Thank you.

I have a user who deleted a key folder within the system, who has been offboarded from the system. I reached out to the master system user, and we found the folder, but when we restored there were no files. Please can you advise how we can recover this data, and also understand who has deleted this folder and its contents. We are also running cloudally backup - I have raised a support ticket with them also. Many thanks, Cheryl

การสร้างความมั่นคงในการถ่ายภาพในการจัดทำขึ้นเพื่อเป็นศิลปินที่คุณภาพ

Skipping files in subfolders when uploading folders.' Please look into it

Our former employee who still has admin privileges tried to designate a new admin but never received a verification email. Can BOX change the admin for us?

  I followed all the instructions for reset and check all my email accounts and spam and categories but haven't received anything.

I do not seem to have a bar or arrows to move the activity feed to see the previous comments. Any ideas how to do this or fix? thank you!

I'm seeing a lot of people wondering why copy and paste stopped working but I haven't scene a respond yet.

Hi, We are missing folders as of this week. I have been right through all of our folders and some are missing. AA Appraisals - is one in particular. Regards Glenn

I am the administrator for our enterprise account, and I have a user that his folder shows 34GB, but his account shows 79GB. I have seen in the forums where support runs a script to fix these issues. Can that be done for my end user.

Hello,I am unable to find a way to open a support ticket directly.I am getting the following error when adding a new domain:

Hello,   I was trying to open a support ticket for this case, but there is no way to find that option on your website, don't know why... I'm using the mobile app on my android device, specifically Pixel 7 Pro, and for the last few days I cannot download any files. The files just gets stuck in the transfer section and never downloads and at the end it just says "Network error. Please try again."  I have try on different WiFi's, my regular cellular network and even removed and re-installed the app and still the problem remains. Please advise... 

I am trying to add a 3rd person to my list of managed users. On the insights page i see that I have 2 managed users, and 1 seat remaining. However when I click View Managed Users, I see this. Only 2 users listed, but it says 33 of 3 used? How do I see who is included in this list? I tried downloading the report, but it only shows two users. I just don't know where these extra 31 users are coming from? People on my domain? Where can I remove them? Most people in our org don't use Box, and we're only using it for a project.

When a folder is created with collaborators added during the creation process, there does not seem to be a way to copy that folder and also copy the collaborators. Copying the folder is trivial in Relay, but there are no collaborator options provided to add the collaborators from the triggering folder creation to the copied folder. i.e. what I want to do is: Trigger Action: A new folder (FolderX) is created in Folder A, with collaborators invited during the folder creation process. Outcome 1: FolderX is copied to FolderB. (easy) Outcome 2: FolderA>FolderX Collaborators are added to FolderB>FolderX (impossible?) Anyone solved this?

When going into a document, (example Document.pdf) that has already been uploaded, I select "request signature" and as soon it populates the Box Sign settings, it has duplicated to Document (1).pdf, and it just keeps duplicating each time I try to have them sign the original document. Why is this happening and how do I stop it?

I'm not sure if this creates a support ticket or just a post in a generic forum, so I won't add any specific details.  I have a folder that definitely exists and has existed for several months. It is possible to navigate to the folder using the Web UI. You can also use the command line tool to do: box folder:get <ID>" and see all the folder metadata.    However if I search for the folder name using the box cli tool using say box search --ancestor-folder-id=<ROOTID> --type=folder """<FOLDERNAME>""" I get back zero results. I am definitely using the correct ancestor id and using triple quotes on the Windows command line to get quotes around the search term for an exact match. If I get rid of the quotes for a "fuzzy" search I get back some results but the results set does not contain the folder I am looking for. I am also seeing the same results using the Box search web service.  How do I resolve this issue?