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I am trying to add a 3rd person to my list of managed users. On the insights page i see that I have 2 managed users, and 1 seat remaining.


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However when I click View Managed Users, I see this. Only 2 users listed, but it says 33 of 3 used? How do I see who is included in this list? I tried downloading the report, but it only shows two users.


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I just don't know where these extra 31 users are coming from? People on my domain? Where can I remove them? Most people in our org don't use Box, and we're only using it for a project.

Any update here? Any way to escalate this issue?

Hi Ben, 


Welcome to Box Community and glad to assist!


Note that your current Box subscription does not support unlimited collaboration. Which means that you’re being charged for each collaborations.


To see which collaborators you’re paying: Go to box.com> Admin Console>Users & Groups> External Users tab.


Thanks for posting! 

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