Support Forum

your system will let me 'sign in' but when I am invited to collaborate I got the above error message.  How can I collaborate if I can't access the project I am invited to?

Hi, I have been uploading to a client shared box site for months, however  recently I cannot upload documents. I can only download. Anytime I open the links I used to use it says "oops! we can't seem to find the page you are looking for". Please advise on how to help and allow me to upload documents to share folder.   Thanks!

I know there is a place in Box Sign where I can set the save location for signed documents but I can't find it.  Can someone help lead me to the place?

I just bought a new Lenovo laptop; I had Box Sync on that computer, I set up Box Sync on the new computer and only some of the files transferred over.  How do I get the balance of files to transfer?  

Hi - I was a collaborator to a folder. When I tried to log into it today, I was told the folder was deleted or made unavailable to me. When I checked with the owner of the folder, he couldn't access it, either. This led us to believe the folder was deleted server-side. Is there any ways to restore the folder? It contains rather important data for my lab. The folder in question: https://wustl.app.box.com/folder/138617614885?s=z19si36rixmmdmrc4evk1alya9lul7rk

Hello, We are 3 music producers who started a Business account at yours. We selected the one with unlimited storage space but on the payment page it said 1TB. All 3 of us is now connected with Box and I can't find anywhere where it says if we got unlimited or 1TB.Rb

Dear Support staff,The following outside collaborators are not receiving emails from Box: <email redacted> We’ve encountered this issued before, and typically it occurs because the users are on your email suppression list. If the users are the list, could you please remove them? Thanks!

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

Dear Box Support,  We have just had two new users join our company but they are not receiving the email to set up their accounts. Could you please look into this as soon as possible as we have already paid for their accounts but they are not able to use them. Thank you, Kevin Berk

Hi ,  Some end user still use win7 professional, which browser is suitable for the computers? Thanks.  

I created the user and added to the group but the folders shared to that group doesn't get displayed to that user.

Hello, I do not see the option to set up the custom subdomain in the admin console, can you help?

Hello Box, I have a user that had created a free account with the company domain.  I invited the account into our org to now be a managed account.  Storage limitation is set for 7GB on her managed account and the dashboard shows she is under 2GB. She has signed out and back in, and rebooted the computer. I was able to create a new folder and upload a file there when logged on as her through the Admin portal.   Thank you, Willis

I've been trying to switch my account to a single user and monthly, and I have one day left in my trial (see screenshots). However, I was charged for 3 users annually today, before my trial ends.  How can this get fixed?

Is there a way to get the size of a folder in Bytes? The details tab shows GB. Id like the value in Bytes so that I can confirm a completed transfer. Thanks

It is back at work, but it took very log time till Box opened Sign

I have two USAfx accounts. The one I primarily use is fine and the login works. I just tried to login to the one I do not use as often and the saved password is not working. I have tried resetting my password and unlocking the account but both times I have tried this, an email is never sent.  Any help is appreciated. Thanks. 

Since yesterday I cannot find the top level eDelivery folder in box which contained all the documents for our sub-domain

Hi Team Earlier today we upgraded our subscription.  Since then all the files seem to have disappeared from the web based log in. They are also gradually disappearing from the windows based file explorer folder. Can you please assist?

Hello, I am unable to add 1 user to enterprise. I am getting the following message "Email already used in a Box account but not associated with an enterprise".  Please advise on how to resolve this issue. Thank you

My organization has multiple ForeFlight users using Apple iPad tablets and we use Box to sync files.  I get an email from box saying the owner has synched a file each time any of our ForeFlight Users sync files.  This email comes even when the owner is offline and other users are the ones doing the syncing.  Why is this?    Thanks.  

I've just signed up for box.com and i filled out what was a quick surveymonkey survey but have yet to receive any kind of communication for next steps to migrate data using Box Shuttle. Can i get some kind of support to start this process? I have a lot of data that i would like to carry over.

My account shows 31GB used, but I only have a 6.4GB folder. Can someone check this discrepancy?

I keep getting this message and I can neither view the file nor share the link. 

Hello  Yesterday was ok, but from 23.04.2024 it is possible to login but after login all box webside is white, os x el capitane and Chrome (Imac 7,1, 2007), last 5 Years everything was greate. On secend computer Macbookair (sierra 10.12.06 ist ok) ?  Box change something ? for old systems ? Best Regard  BOX customer from 2010  DS