Support Forum

Where can I actually get an answer to this question. I see only questions and no answers in the forum.  I've added a new managed user, but keep getting a message that they're not associated with an Enterprise. I've added them, but they don't show up in my list of managed users.  HELP!!

Hello!We just switched to Box from FileCloud and I am trying to figure out the best way to transfer our files over. We have roughly 500 gb to upload to box and it seems like every way I've tried keeps running into errors. I was wondering what the best way to transfer them to Box was.

Good afternoon. When I upload a file of more than 1mb it gives error and it does not synchronise in the cloud, the file with a red dot and does not update on other computers. Thank you.

I accidently deactivated a collaborator and would like to add them back in.  How do I do this?

Hello, i have been waiting for the review for my app for more than a month, I'm not able to create a ticket for support, could I get some help, here is the link of the preview of my app: https://app.box.com/app-center/c4s_-_creators_workspace/app/gx8cTwg3FK

We are getting 429 too many requests in Go Anywhere MFT while transferring the files Box Enterprise ID: 358644059 APP Name: GoAnywhere MFT Client ID: l1tchhjxjnjslzfjlrf36tsbk13to91a

Hi, my account storage space is incorrect. Could you run please the script to free up space? Thanks

I just found out I have been charged for a Box service renewal on 06/30/2024 I never authorized. Please refund. 

I notice that my most recent installation of Box, does not seem to allow access to synced files when offline. An older PC with Box installed does seem to allow access offline. Box version for which this is a problem is 2.39.174.  Offline access is very important in our applications. I am working on Windows 11. The version on the two laptops looks the same.         

Hello, I recently got a Business Subscription to Box and I am trying to create a custom URL public link for some documents. When I got to the Shared Link Settings on the specific document, I saw the Non-private custom URL option, which is grayed out for me. Can you please help me resolve this issue?

My storage became almost full so I deleted many files in my box. But "Storage Used"  isn't changed and I can't get my storage space back.Could someone fix this issue?

Hi,I have been signed out from the app and can now not log in again. But I can access my account through browser.  I've signed up through gmail. When I try to log in through the app, it redirects me to browser log in page. After input the login info, it redirects me again to the app but in the login page again. The attached image is what I get after try to log in. I've tried both windows and mac pc.

I tried to check the amount of space used by the folder. An error occurred while loading metadata. Please help us resolve the issue.  

Hello Can you reset the free space from account ID 13906627666 Best Regards

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So I'd like to know if these mail adress are in supplession list. Below is the link for the article that I read. Troubleshooting Issues with Email Notifications – Box Support Regards,

Hi there, I'm working on a Box/Salesforce integration with a client. Since changing the Box service account, we have an error symbol next to Assign Root Folder in the Box Configuration app. This is causing errors when Salesforce tries to automatically create new folders. When I click Assign to try to fix this, the next page has no information and I'm unable to update the root folder or re-assign it. We haven't changed the Root Folder, but we did change the Box Service account.  Does anyone know how to resolve this?

I received a message to update my password and make it stronger.  I tried multiple times and nothing changes. I received an email saying it was successful changed, but I still cannot access my box. Please advise.

Hi, My Box is full even though i deleted and emptied trash. Can you help to fix this issue?

I'm sseing a new discount callout card.png file and have no idea where it came from. I don't use box heavily but know that I did not generate this file.

Our client files were migrated from Saleforce to Box. The files are all listed in a spreadsheet. How do the files get separated out to each individual client?

Box Team -- the original owner, Jen Buckles, for two main State of Ohio Boxes left IBM last Friday, 7/5/2024.   Her manager, Co-owner of the box folders, has requested that the Box Team provide her with the new OWNERSHIP so that the Sales team in the field can get access to the files they need to progress our opportunities for 2H2024.   Please provide us with a status of when you will be able to give the owners of Jen's box files to Myra Dudley.   Here are the links to those box files -- today we get error messages on both that we do not have access: https://ibm.box.com/s/bdh9ed8bqleejdgytvmodq5dtxuubx4z https://ibm.box.com/s/vw4fy5it9jeie7k4ybjfo818jyv59kxt

To whom it may concern, Please see attached a screenshot of the error message. This occurs when our attorney, tries to open PDF documents from his Box Drive on Windows.  He has ‘viewer’, or ‘previewer-uploader’ Status, and has already extended file path on his Windows. But the problem persists. Could you please assist us in finding the issue and the solution?  

Hello, Through Box Governance, can you setup a retention policy for the trash folder? I want a retention policy that starts when items are deleted.    Thanks, Katie

Hi there, as stated in other posts I request for the script to reclaim storage space be ran on my account as my available space is also incorrect and is actually affecting uploads.  Please help run your script to reclaim storage, thanks!  

So the email activations are not going through.  I have deleted the account and readded the account.  I checked Email flow in O365 Exchange and our Proofpoint.  I see nothing.  Please assist.